Privacy Policy

Last updated: June 2026

1. Who We Are

Equine Therapony is an equine-assisted therapy service based at Wooler Liveries, Golf Course Farm, South Road, Wivelsfield Green, RH17 7QS. We are the data controller for any personal data you provide to us.

If you have any questions about how we handle your data, you can contact us at info@equinetherapony.co.uk.

2. What Personal Data We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Information you provide via our contact form or direct correspondence
• Details relating to enquiries about our services
• Session-related information where you or your child is a client

We do not collect any special category data (such as health information) through this website. Any health-related information discussed directly with our practitioners is handled under separate clinical confidentiality arrangements.

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and arrange sessions
• Communicate information relevant to your booking
• Comply with legal and safeguarding obligations

Our lawful basis for processing is legitimate interests (responding to enquiries) and, where applicable, legal obligation (safeguarding).

4. How Long We Keep Your Data

Enquiry data is retained for up to 12 months if no appointment is made. Client session records are retained for a minimum of 7 years in line with professional guidance, or longer where required by law.

5. Who We Share It With

We do not sell or share your data with third parties for marketing purposes. We may share information with statutory bodies (such as local safeguarding authorities) where we have a legal obligation to do so.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal obligations)
• Object to processing or request restriction
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at info@equinetherapony.co.uk.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website is served over HTTPS and contact form data is transmitted securely.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes.